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Terms and Conditions

The following Terms & Conditions apply to this website (www.sylvestresportinggoods.com) as operated by Sylvestre Sporting Goods.

The following terminology applies to these Terms & Conditions, Privacy Statements “Customer”, “You”, and “Your” refers to you, the person accessing this website and accepting the Company’s Terms & Conditions. “The Company”, “We”, and “Us”. Refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Customer and ourselves, or either the Customer or ourselves.

By accessing and using this website, it is deemed that you have read, understood and agree to the terms and conditions set forth in this document whether you are a registered member or a visitor.

Privacy Statement:

We are committed to your privacy and only authorized employees with the company and on a need to know basis will have access to any of the information collected from individual customers.

We may collect Personal information you voluntarily provide us. We may request personal information from you that could be used to contact you or to identify you personally in connection with your use of, or participation in certain Site functions such as purchasing of products or information inquiries. The types of information we may collect include:
  • Contact information, such as your name, shipping and/or mailing address, phone number, email address;
  • Possession Acquisition License (PAL) and/or Restricted Possession Acquisition License (RPAL) number and gun club membership;
  • Credit card number:
  • Information about your purchase history on our Site;

We do not share any Personal information email addresses you provide to us to third parties.

If required to by law, we may provide any and all information we have about you to law enforcement or any other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction.

Use of Site By Minors:

You must be 18 years of age or older to provide any information through this site. By using this Site you represent that you are at least 18 years of age.

While we do sell items that may be intended for use by children, these products are for purchase by adults. If you are under 18 years of age, do not submit any information without the express consent of a parent or guardian. We will not knowingly collect any personal information by any person under 13 years of age. If you believe that we have collected information from or about anyone under 13 years of age, please notify us by email at: info@sylvestresportinggoods.com.

Payment Methods:

Online we only accept Visa and Master Card. In store we accept Visa, Master Card and debit. Arrangements can be made with us to pay via Electronic Money Transfer (EMT) by contacting us directly.

Errors & Omissions:

While we make every effort to ensure that our website is accurate and current, errors and omissions may occur. We reserve the right to correct this errors, inaccuracies or omissions to modify or update information at any time, without notice – including after an order is submitted. These errors and inaccuracies may be related to product price, descriptions, promotions and availability. We reserve the right to cancel or refuse any order based on incorrect pricing or product availability.

Returns & Refunds:

Our return policy last for 14 days from the time of purchase, after such time we will not accept returns or make any exchanges.

Any returns or exchanges must be unused and in the same condition in which it was sold and in it’s original packaging.

Non-Returnable Items:
  • Firearms
  • Ammunition

Refunds:


Upon receiving your return the item will be inspected and we will email you let you know your item has been received and advise you if we will refund the item.

If your item is approved, we will then process your refund and a credit will be applied to your credit card or original method of payment.

Exchanges:

Most items come with a guaranty from the manufacturer. We will replace defective or damaged items once we receive approval by the manufacturer. If you require an exchange, contact us directly via telephone at call us at (855) 826-4458 or email anglers@sylvestresportinggoods.com.

Shipping Returns:

You are responsible for all shipping costs for returned items. These costs are non-refundable. The cost of shipping will be deducted from any refund.

If you are shipping an item over $50 we recommend using a service that offers tracking. We are not responsible any lost or missing packages.

U.S. & International Customers:

We are unable to ship or sell products outside of Canada.

Shipping:

We ship all our packages using Canada Post and all packages are insured. A signature is required upon package delivery. We will require a scanned or faxed copy of your PAL/RPAL for all firearm shipments. We will only ship firearms to the address on your registered PAL.

All items are shipped within 2 business days. Delivery can be expected to take 3-6 business days (excluding remote areas) after the shipping and tracking is sent. There will be a delay on shipping firearms that require government transfer documentation. Back order and custom orders are shipped once items arrive and will be given priority processing.

Expedited shipping can be arranged. Contact us at (855) 826-4458 or email anglers@sylvestresportinggoods.com to make expedited shipping arrangements.

Layaway Policy:

We do offer layaway on certain items. For more information call us at (855) 826-4458 or email us at anglers@sylvestresportinggoods.com.

PAL Requirements:

All firearm purchases by law require the appropriate firearms license. We will require your PAL in order to purchase a firearm. This information can be entered in the appropriate field during the checkout process. Your date of birth is required for all non-restricted firearm purchases. We will require the name of the gun club or range to which you belong along with city/town of birth for all restricted firearm purchases.

A scanned or faxed copy of your PAL must be sent to us in order to process your order.